What are the rules around handling customer complaints?
Customer complaints can be a difficult topic. Staff tend to dread dealing with them and so complaints are often mishandled.
18
May
Blog
19
Apr
How could workflows enable you to work smarter, not harder?
The idea behind a workflow is to create a sequence of steps or events that are organised in such a way that they will eventually lead to a specific goal.
08
Mar
The importance of staff training and full understanding of compliance
Compliance isn’t just a topic for law firms or accounting businesses.